Before you get started with crypto, you need to keep the following in mind, or you risk losing your cryptocurrency or NFTs.
Make sure you only use official GameStop Support channels. We will never reach out directly to offer support, except through our official Help Center at https://support.blockchain.gamestop.com
- GameStop Support will NEVER ask you to send us your Secret Recovery Phrase.
- GameStop Support will NEVER ask you to send us your Private Key.
- GameStop Support will NEVER ask you to send us cryptocurrency, tokens, or NFTs.
- Finally, we only offer support here via our HELP CENTER.
- You will see impersonators (fake accounts with similar names and profile photos) trying to convince you to DM them for support, this is NOT how we handle our support. Ignore their messages, do NOT send any personal information to them, and report impersonators to us immediately so we can help take down their profile.
Never give your secret phrase or private key to anyone, or send funds without knowing the person you are sending to.
- Only use a personal device. Entering your secret phrase on a shared device that hasn’t been scanned for malware is opening up your secret phrase to keyloggers and viruses which can detect your keystrokes or clipboard and compromise your wallet security.
- Use a crypto metal plate Secret Recovery Phrase backup device. These metal cards or cylinders are easy to find online, and are able to record your unique secret phrase by arranging a series of metal-engraved letter tiles to match your phrase. It's like playing Scrabble, but you're protecting your assets. And you're not sharing it with anyone. And the letter tiles are made of metal, not wood. So it's nothing like Scrabble, actually.
- Use a crypto hardware wallet. You can find these online, but make sure to only buy them directly from the manufacturer. A common scam criminals employ is reselling hardware wallets on Amazon or Ebay, pretending they are brand new when in reality they have already taken the Secret Phrase from the device, which leaves it a backdoor for them to steal everything when a customer tries to store assets in the future.
- Don't keep all your eggs in one basket. Using multiple wallets will spread your risk in case of a security event.